Shipping Policy — Skincu

Last updated: September 2026

Thank you for shopping with Skincu. We aim to make your shopping experience as smooth as possible, including getting your order to you safely and on time.

This Shipping Policy explains how we process and deliver orders placed through skincu.shop.

1. Shipping & Delivery

We currently ship our products primarily to customers in the United Kingdom.

UK Standard Shipping

• Estimated delivery time: 5–8 business days

• Shipping cost: [£3.99 / FREE for orders above £25]

• Orders are dispatched after they have been successfully processed and confirmed.

Please note that delivery estimates are approximate and may vary depending on the delivery location, courier service, seasonal demand, or circumstances outside our control.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, your tracking details will be included in this email.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Tracking Your Order

If tracking is available for your shipment, we will provide the tracking information by email once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after your shipping confirmation has been sent.

If you have not received your shipping confirmation within 3 business days, please contact our support team.

4. Delivery Address

Please make sure that your shipping address is complete and accurate when placing your order.

Skincu cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If a package is returned to us because the delivery address was incorrect or the parcel could not be delivered, we will contact you to determine the next steps. Additional shipping charges may apply for reshipping the order.

5. Delivery Delays

We work with our shipping partners to deliver orders within the estimated timeframe. However, occasional delays can occur due to circumstances beyond our control, including:

• High order volumes

• Courier delays

• Severe weather

• Public holidays

• Incorrect or incomplete delivery information

• Customs or other regulatory requirements

• Other unforeseen circumstances

If your order is significantly delayed, please contact us and we will do our best to assist you.

6. Lost, Damaged or Missing Orders

If your package arrives damaged, please contact us as soon as possible after delivery. We may ask you to provide photographs of the package and the damaged product so that we can investigate the issue with the relevant delivery provider.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours, or any designated safe location.

If you still cannot locate your order, contact us so we can investigate the delivery with the courier.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team with your order number.

7. Delivery Areas

Our current shipping service is focused on customers in the United Kingdom.

If you are unsure whether we can deliver to your location, please contact us before placing your order.

8. Changes to Your Shipping Address

If you need to correct or change your delivery address after placing an order, please contact us as soon as possible.

We will try to accommodate the change before your order is dispatched. However, we cannot guarantee that an address can be changed once the order has entered the shipping process.

9. Contact Us

If you have any questions about your order or delivery, please contact our customer support team:

Brand: Skincu
Website: skincu.shop
Email: support@skincu.shop

We aim to respond to customer enquiries within 1–2 business days.